Refund & Dispute Policy
WrenchFlow is provided as a software-as-a-service subscription by Bay Three Software Inc. (“Bay Three”). This policy explains when refunds are available and how to request one.
Subscription fees
Subscription fees are billed in advance for each billing period (monthly or annual, depending on your plan). Fees cover access to the Service for that period. Because the Service is digital and access is granted immediately, subscription fees are generally non-refundable except as set out below.
14-day initial refund
If you are a new customer and you cancel your first paid subscription period within 14 days of your initial charge, we will refund that first charge in full on request. This applies once per business.
Service issues
If you experience a significant outage or defect that materially prevents you from using the Service, contact us. We will work with you to resolve the issue and, at our discretion, may issue a credit or partial refund proportional to the impact.
Cancelation mid-period
If you cancel a subscription mid-period, your access continues until the end of the current billing period. We do not pro-rate refunds for unused time within a billing period unless required by law.
Annual plans
Annual plans are paid in advance for 12 months. Cancelation of an annual plan stops renewal at the end of the term; we do not refund the unused portion of an annual plan unless the cancelation is the result of a service issue we cannot resolve.
Pass-through charges
Fees that we pass through to third-party providers on your behalf — for example, Twilio SMS or voice usage — are non-refundable once the underlying message or call has been delivered.
Taxes
Taxes collected on behalf of a tax authority are refunded only to the extent the underlying fee is refunded.
How to request a refund
Email hugo@baythreesoftware.ca from the email address associated with your account. Include your business name and the approximate date of the charge. We aim to respond within two business days. Approved refunds are returned to the original payment method, typically within 5 to 10 business days.
Disputes and chargebacks
If you believe a charge is incorrect, please contact us first — most issues can be resolved quickly. If you initiate a chargeback with your card issuer without contacting us, we may pause your account while the dispute is investigated.
Contact
Questions about this policy can be sent to hugo@baythreesoftware.ca.